Getting started with Connect

Installation

Note: Only available for Business and Agency subscribers.

  1. Download Connect from our Support Center
  2. Navigate to Extensions > Manage > Install
  3. Open the Upload Package File tab
  4. Click Choose file to select the downloaded Connect package
  5. Click Upload & Install to start installation
  6. Existing and new files will be indexed automatically.

Public website

Indexing will only work on a public website, not on a localhost installation. This is because we need to reach your Joomla site to deliver the results.

For testing on a localhost installation use ngrok to expose your local server to the internet.

Privacy & Security

All communication between your application and our servers is encrypted using industry standard SSL/TLS. There is no option to communicate over insecure channels so there shouldn't be any room for error on this part.

We recommend that your application uses an SSL/TLS encrypted endpoint to receive this payload in a secure way but this is up to you and your specific needs.

Intermediate files

In the process indexing your files some intermediate copies are created on our worker servers. This is unavoidable since our servers need to be able to read the files to produce the machine-encoded text from them.

We only store file name, size, type and other statistics to help us monitor and improve the service. None of your file content is persisted in any of our databases at any point.

Firewall whitelisting

Connect requires direct access to your site. There are two ways we reach your site:
  • We use the IP address 192.237.179.86 to deliver results back to your site for operations like document indexing. Please whitelist this IP address in your firewall or Joomla security extension.  
  • For some of our services (such as document indexing), we use Amazon Web Services IP addresses to access required information from your site.  Since there is no single IP address to whitelist for this we suggest to use this service only on publicly available servers.