Known issues

*Note: Please also see our help article regarding Conflicts with other extensions

  1. Problems with international file names on Windows
  2. Problems with international file names on Cpanel
  3. Buttons not styled correctly on document details page
  4. "HTTP error: Upload URL is wrong or doesn't exist" upon submitting a document
  5. Problems with downloading files via Google Doc Viewer
  6. Problems with Microsoft Internet Explorer on intranets
  7. Problems with playing MP4 files on iPhones

1. Problems with international file names on Windows

DOCman does completely support international file names, but can not go beyond the support offered by the OS. Different OS'es handle this in different ways. For more info : http://evertpot.com/filesystem-encoding-and-php/

The problem with PHP/Windows is that Windows doesn't UTF-8 file names in combination with the PHP move_uploaded_file function. Please see following bug report : https://bugs.php.net/bug.php?id=47096

At present there is no solution for this issue. It's considered a limitation of Windows and the PHP API.

2. Problems with international file names on Cpanel

The FTP file manager in the Cpanel comes default without UTF-8 supportand most webhosts do not enable UTF-8 for it. This can give you problems when you are uploading files that include international characters.

Workaround : Pack yours files in a zip or gzip archive. Upload them, and then unpack the archive using the web based file manager included with Cpanel. The web interface is purely utf-8.

3. Buttons not styled correctly on document details page

If you are using a Rockettheme template and are experiencing issues with the 'edit', 'delete' buttons and the 'new', 'popular' etc tags not being rendered correctly you need to set the advanced ' build title spans' setting to 'No' in your Rockettheme template configuration.

4. "HTTP error: Upload URL is wrong or doesn't exist" upon submitting a document

You should be using Notify 3.0 with DOCman 3.0. You'll find the latest package here.

5. Problems with downloading files via Google Doc Viewer

Please note that the maximum file size limit for the Google Doc Viewer preview is 25MB, this is not a limit that we can change.

6. Problems with Microsoft Internet Explorer on intranets

If you are using Microsoft Internet Explorer (MSIE) to access your company's intranet site then it will most likely be displayed in compatibility mode. Compatibility mode tells the browser to behave like Internet Explorer 7, which is an 11 (almost 12) year old browser, which in turn translates to 120 years old in "internet age". This will break our extensions on your intranet site as we do not support MSIE7.

So what can you do about it? If MSIE11 (which we do support) is the default browser for your company then you should ask your IT department to uncheck " Display intranet sites in Compatibility view" found via Settings (cog wheel) > Compatibility view settings.

7. Problems with playing MP4 files on iPhones

iPhones can only recognize files with .M4V, .MP4, and .MOV file extensions and compressed in H.264 or MPEG-4 format. If your .MP4 files are not compressed in this way, they can't be opened or played smoothly with your iPhone. You need to convert your .MP4 files to iPhone compatible format first.

Another solution would be to make use of the built-in video player in DOCman 3.1, which can handle the MP4 format regardless of whether or not it's not compressed correctly for iPhone.

Learn more about playing video and audio files with DOCman's built-in media player